Essential Duties and Responsibilities:

• Oversees the operations of PAP Resupply Department, consisting of referrals, insurance verification and supply orders.
• Ensures that the activities of the Resupply operations are conducted in a manner that is consistent with overall department protocol, and in compliance with Federal, State, and payer regulations, guidelines, and requirements.  
• Where appropriate, will develop policies and procedures to support intercompany and regulatory requirements
• Evaluate and manage operations with a focus on implementing process changes to maximize patient care, referral satisfaction and cash generation
• Conducts routine staff meetings to review performance, monitor and improve department initiatives
• Expected to determine the optimal staffing structure and process flow in order to maximize the performance of the team
• Develops and refines training materials to ensure that team members are improving and that new team members receive adequate orientation and training
• Manages relationships with resupply software and operations vendors (Ex. resupply software/call center/fulfillment center)
• Stays current on insurance requirements, reimbursement and legislative issues that may affect the performance of the team
• Actively participates in the growth strategy of the business
• Builds customer clientele by making customer satisfaction a top priority
• Effectively directs and implements priorities to achieve sales and service goals
• Responsible and accountable for compliance with Joint Commission standards and requirements
• Report-generating skills are essential for this position to provide progress reports on a regular basis
• Will work collaboratively with other departments, including Viemed Intake, Billing, Collections, Respiratory Therapists and Compliance departments
• Maintains a working knowledge of all health information management issues such as HIPAA and all health regulations
• Performs other miscellaneous job-related duties as assigned.

Qualifications:

Qualifications:

• 1-3 years Supervisory experience preferred
• 1-3 years DME experience preferred
• Excellent interpersonal skills with immediate team and other internal partners
• Relationship building skills - develop partnerships to drive results
• Problem solving skills, good critical thinking and decision-making skills
• Strong organizational skills with the ability to multi-task in a fast-paced environment
• Strong verbal and written communication skills
• Ability to prioritize and adhere to strict deadlines

Access to Protected Health Information (PHI):

• This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation.
• Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.